If I forget my password, how do I regain access to my account – can I reset it using my phone number?

Yes, khelaghor toys offers two ways to reset your password. Option 1: On the login page, click the "Forgot Password?" button. Enter your registered mobile number to receive an OTP, which you can use to set a new password. Option 2: Via email – a reset link will be sent to your registered email address and remains valid for 15 minutes. If you no longer have access to either, contact us directly via live chat and verify your identity with your NID number – the support team will reset it manually. For security reasons, this process may take up to 24 hours.

What information is required to open a new account – is NID mandatory?

Opening an account at khelaghor toys requires just four pieces of information: your full name, an active mobile number, a password, and your date of birth. An NID is not required at registration. However, KYC verification must be completed before your first large withdrawal — at that stage, a photo of your NID or passport will be needed. This is purely for your own protection, to ensure no one else can open an account in your name. An email address is optional, but providing one makes password resets and important notifications much easier. Registration is completely free and takes only 2–3 minutes.

khelaghor toys | Privacy Policy and Data Protection

1. Introduction – Why Should You Read This Policy?

When you open an account at khelaghor toys, place a bet, or simply browse the site, certain data is naturally generated. You have the right to know how that data will be used — and this privacy policy exists to ensure exactly that.

We make this commitment – khelaghor toys never sells your data, never misuses it, and never shares it with third parties without your consent.

If any part of this policy is unclear, feel free to reach out to our support team – we'll explain it in plain, simple language.

Applicable: This policy applies to the khelaghor toys website, mobile app, and all associated services.

2. What Information Do We Collect?

Khelaghor toys collects only the information genuinely needed to provide our services. Nothing more.

Data Type	What's Included	Type
Identity Information	Full name, date of birth, national ID number	Mandatory
Contact Information	Mobile number, email address	Mandatory
Financial Information	Payment method (partial number only, stored as a token), transaction history	Mandatory
Usage Data	Login times, betting history, favourite games	Automatic
Device Information	IP address, browser type, operating system	Automatic
KYC Documents	Photo of NID/Passport (where applicable)	Under Verification

Please Note: khelaghor toys never stores your full payment card number. Only the last 4 digits and a secure token are retained.

3. Why and How Is Your Data Used?

No data is held without purpose. Every piece of information we collect has a specific reason behind it.

Account Management: Keeping your account active, verifying logins, and maintaining account security.
Transaction Processing: Processing deposits, sending withdrawals, and calculating bonuses.
Fraud Prevention: Detecting suspicious activity to protect your account.
Legal Compliance: Complying with KYC and AML (Anti-Money Laundering) regulations.
Service Improvement: Analysing which features are used most to improve your overall experience.
Contact: Sending important updates, security alerts, and promotions (where consent has been given).
Support Services: Reviewing your history to provide faster assistance when resolving issues.

Marketing Communications: Promotional messages are sent only to users who gave their consent at registration. You can opt out at any time from your account settings.

4. How Is Your Data Stored and Kept Secure?

Khelaghor toys uses bank-grade technology to protect your data. See the details below:

Encryption Technology

SSL/TLS 256-bit – across all data transfers

Server Location

ISO 27001 Certified Data Centre

Access Control

Role-based access – viewable by authorised staff only

Monitoring

24/7 Security Monitoring & AI-Based Threat Detection

Data Retention Period

For the duration of active account + 5 years (legal requirement)

Backup

Automated daily backups, stored at a separate location

That said, keep in mind – no system on the internet is 100% impenetrable. khelaghor toys provides the highest level of protection, but keeping your password private is equally important.

5. Data Sharing Policy with Third Parties

Khelaghor toys does not sell your data – that needed to be said plainly. However, in certain specific circumstances, limited information may need to be shared:

Payment Processors: bKash, Nagad, Rocket, and similar payment providers receive only the minimum data required to process transactions.
Identity Verification Provider: To complete KYC with authorized verification services.
Law Enforcement: Where required by a court order or legal obligation.
Anti-Fraud Service: With authorised services to prevent fraud and money laundering.

To be clear: khelaghor toys never sells or shares your data with advertisers, marketing companies, or data brokers. Any third parties involved are bound by strict confidentiality agreements.

6. Cookie Policy

Khelaghor toys uses cookies on its website. Cookies are small files saved to your browser that help improve your experience.

Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
Functional Cookies: Remembering your language preference and theme settings.
Analytics Cookies: Understanding which features are used most (no individual identification).

Cookies can be disabled from your browser settings, though some features may not function properly.

7. Your Rights Over Your Data

You have full control over your data on khelaghor toys. The following rights can be exercised at any time:

1

Right to Access

You can request a full list of all personal data we hold about you.

2

Right to Rectification

You can request corrections to any inaccurate or outdated information.

3

Right to Erasure

After account closure, you may request that certain data be deleted.

4

Right to Data Portability

You may request a copy of your data in a portable format.

5

Right to Restrict Processing

You can request that the processing of your data be restricted in certain circumstances.

6

Right to Object

You can object to your data being used for marketing or any other purpose.

To exercise these rights, email us at support@khelaghortoys.net. We will respond within 30 days of receiving your request.

8. Children & Minors

Khelaghor toys strictly prohibits anyone under the age of 18 from using the platform and does not knowingly collect any data from minors.

If we discover that an account has been created by someone under the age of 18, that account will be immediately closed and all associated data will be permanently deleted.

If you become aware of an account belonging to a minor, please report it to support@khelaghortoys.net.

9. What Happens When This Policy Changes?

As khelaghor toys evolves over time, our services and technology may change – and this Privacy Policy may be updated accordingly.

For major changes, you will be notified in advance at your registered email address.
The date of each update will be noted at the top of this page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
You may request to view previous versions of this policy at any time.

10. Contact Us

If you have any questions about this privacy policy, wish to make a request regarding your data, or have any concerns — please get in touch.

Privacy Email

privacy@khelaghortoys.net

Support Email

support@khelaghortoys.net

Response Time

Up to 30 business days (for privacy-related requests)

Khelaghor Toys Privacy Policy – Your data is our highest priority